FAQs

Information on and answers to some of the most frequently asked questions in conjunction with the use of our software PixelPlanet PdfPrinter.

A: Simply open the document that you would like to convert to PDF and then choose the 'print' command. Choose 'PixelPlanet PdfPrinter' as the printer and start printing. You then will be prompted for a location and file name of the new PDF.
A: You can order the full version of the PdfPrinter software from our online shop or your software dealer. Delivery is via download. You will be sent an unlocking code by e-mail. If you do not want to order via the Internet, you can also fax your order to us (+49 421 24778-24).
A: First of all, we have to check if PdfPrinter was installed correctly. Please check Control Panel to see the software installed on your computer:



If PdfPrinter is not installed, please download and install it again.

PdfPrinter is installed correctly?

Then check if the PdfPrinter monitor is running. You can see it in the system tray next to your Windows clock:



If the PdfPrinter monitor is not running (it should usually start automatically), please activate it manually from “Start menue -- Programs -- PixelPlanet -- PdfPrinter -- 'Start PdfPrinter Monitor'“.